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Apprentices Live Balfour Beatty

Find out more about being a Commercial apprentice for Balfour Beatty – one of the world’s biggest construction companies.

Balfour Beatty is a leading international infrastructure group. We finance, develop, build and maintain innovative and efficient infrastructure that underpins daily life, supports communities and enables economic growth.

We provide the essential infrastructure assets societies need to function, develop and thrive. Our teams operate across the full infrastructure lifecycle:

  • We finance
  • We design and project manage
  • We develop and construct
  • We operate and maintain assets

With more than 100 years of experience in delivering highly complex infrastructure projects, we know how to operate with the highest levels of quality, safety and technical expertise, integrate with clients and local supply chains and work with local communities.

We operate principally in the UK and the US, with developing businesses in Canada, the Middle East and South East Asia.

 

https://www.balfourbeatty.com/careers/early-careers/apprenticeships/

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    Role Summary

    Reporting to the General Manager, the Front of House Manager is responsible for the overall day-to-day operation of the reception / office department whilst ensuring all hotel, conference and events bookings are optimise and logged accordingly. The is a proactive role which requires the FOH to build strong relationships with the entire Mill Farm team.

    Main Duties (but not limited to)

    Oversee the day-to-day running of the reception/office department and devise a weekly departmental rota in line with business demands.

    Provide a high standard of customer service, by ensuring every customer is treated in a friendly, professional, and helpful manner and that all customer enquiries are dealt with in a positive way.

    Checking guests in and out of the hotel ensuring correct payments are taken as per the company’s standard of procedure.

    Action any closure of room type or property level in third party distribution channels including GDS provider.

    Action any amendments to Best Available Rate Strategy, third party distribution channels and GDS provider.

    To ensure all maintenance issues observed and reported are logged accordingly.

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    To ensure policies, procedures, reporting systems, handovers, logs, and incident reports are reported and communicated accordingly.

    Coordinate all enquires for residential Christmas and New Year packages ensuring that all reservations adhere to defined policies regarding deposits and prepayments deadlines and all necessary correspondence is sent to guests.

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    About You

    Previous experience as a Hotel Front of House Manager or in a similar role.

    Competent in the use of Microsoft Office, particularly Excel.

    Excellent analytical skills.

    Good knowledge of third-party channels, GDS, and Property Managements Systems.

    Good problem solving and interpersonal skills.

    Highly knowledgeable of the hotel industry and tourism in the local area.

    Interested? Apply online for immediate consideration. Send your CV to [email protected] if you are interested!

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