Customer Operations Advisor @ Thomas Cook
Our Customer Operations Advisors are responsible for delivering a consistent world class customer experience by handling customer contacts through a variety of methods including voice, live chat, social media and email.
Key accountabilities and decision ownership:
- Delivering world class service to our customers no matter how they chose to contact us, delivering first time resolution at all times
- Building long lasting relationships with our customers which drives sales results
- Building relationships with our partners/suppliers
- Ability to multi-task, working in a fast paced, ever changing environment
- Adherence to all processes and policies