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Health Careers LIVE Administration Roles - Thursday 13th February @ 10:30am

Health Careers LIVE Administration Roles – Thursday 13th February @ 10:30am

Health Careers LIVE are live streamed events that broadcast to thousands across the UK wanting to find out more about the different job roles within the NHS.

This live broadcast will feature Matt Pelton, Emma Mendes da Costa and Tracey Bannister who will discuss how to enter a career in Administration Roles within the NHS.

The live chat is always open next to the video player so feel free to leave a question or comment and we’ll get it forwarded to the panel.

Broadcast length 15 minutes

About Administration Roles

An Administration role within the NHS is probably one of the most well-known non-medical staff positions within the Healthcare industry. The reason for this is that Administrator is usually the first person that a patient will engage with when entering a hospital on the reception desk. That being said, there are a number of different job roles that fall under the Admin umbrella including: Receptionist, Health Records Staff, Typist, Clerk, Personal Assistant (PA), Secretary, Switchboard Operator and Telephonist.

The duties of Admin staff can include: dealing with queries via phone and email, booking appointments, setting up meetings, taking notes, typing letters, updating records, etc. These roles can be both patient facing and back of house, it depends entirely on the specific role that you choose.

Sussex Community NHS Foundation Trust

We are the main provider of community NHS health and care across West Sussex, Brighton & Hove and High Weald Lewes Havens area of East Sussex. The quality of our care has been rated by the Care Quality Commission as Good almost across the board, outstanding in some places, and with some actions required in others. We have been named for the second year running in the national Best Places to Work list of 120 top NHS organisations In England.

Our expert teams provide essential medical, nursing and therapeutic care to over 8,000 adults, children and families a day. From our health visitors looking after new born babies to our community practitioners (nurses and therapists) caring for the frail elderly and people nearing the end of their life, we look after some of the most vulnerable people in our communities. See the list of our services

Around 90 per cent of all patient contacts with the NHS happen in community settings or in primary care (mostly GP services). Over 1 million people live in the area we serve, and it is very likely that most of them will come into contact with our services in some way: as a patient, a carer or relative of a patient, or through a link with one of our staff members or volunteers. In this way what we do helps form the bedrock of the NHS, and we provide care that truly spans from ‘cradle to grave’.

  • Matt Pelton

    Head of I.T

    Matt is the Head of IT at Sussex Community NHS Foundation Trust and has worked in a variety of Digital roles within the NHS in Sussex since 2002. Matt is responsible for a number of IT teams covering aspects such as end user device support, IT Development, Dat centre, Infrastructure & servers, networks & telecomms, service desk, systems training, smartcards and cyber security

  • Emma Mendes da Costa

    Acting Communications and Engagement Manager

    I’ve been with Sussex Community NHS Foundation Trust for just over two years now, and I joined our Communications and Engagement team in June 2019. I have a 35-75 decibel hearing loss, and I am Chair of our Disability Staff Network. I am passionate about improving accessibility to employment and progression, helping us to build a positive and inclusive workplace.

  • Tracey Bannister

    Quality Improvement Lead

    I began my career in the NHS in 1996 after having my first son. I began my journey as a band 3 filing clerk working in the evenings filing patient notes from the outpatients services. From there I moved into Intermediate Care Services with the Sussex Community NHS Foundation Trust and worked with this amazing team for 16 years in various roles – band 3 administrator, ward clerk and finally band 4 lead administrator.

    In 2017 I joined Chailey Clinical Services as their band 5 outpatient manager, overseeing the running of 30+ specialist clinics for children with complex neurodisability. Whilst here I attended Quality Improvement Lead Training as I identified a need to improve the referral management process within Chailey and the team teach skills to enable people to make improvements in their everyday work.

    I loved the QI team and training so much that once I had successfully implemented the project at Chailey Clinical Services I applied for and was successful in gaining the position as band 7 QI lead.

    I began my new role in August 2018 and I am also on the apprenticeship scheme within the Trust studying for a level 4 qualification in Project Management.

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