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Learn Live Roundtable Discussion

Learn Live Roundtable Discussion

Analytics are all the rage for measuring marketing performance, organisations take in a massive amount of data day in and day out. We heard how HR Departments are discovering eye-opening methods to effectively manage staff based on the analytics of the data collected: Which departments have the highest off-sick records, best safety records, highest engagement results, etc.

Because of this recent phenomenon, the North and Western Lancashire Chamber of Commerce will be focusing on this subject at an upcoming HR Forum in July: HR Forum: Managing by the Numbers, and on an upcoming short course: Managing by the Numbers.

  • Caroline Rayner

    Partner at Baines Wilson LLP

    Caroline is a Partner at Baines Wilson LLP, based in Lancaster. Caroline specialises in employment law and commercial litigation advising employers on a wide range of issues, first and foremost with a view to avoiding disputes arising. She is experienced in representing clients’ interests in Employment Tribunals and Courts nationwide and also advises on non-contentious issues. Caroline regularly delivers training and seminars to clients, trade organisations and local businesses as well as appearing on the radio and writing for local media to discuss current legal issues facing employers.

  • Nadeem Khan

    Managing Director at OptimizHR Ltd

    Nadeem Khan is the Managing Director at OptimizHR Ltd. – a human capital consultancy that offers advisory and consultancy services around People Analytics, Talent Strategy and Leadership Development. An alumnus of the MA in
    Human Resources & Consulting from Lancaster University and an associate of the Chartered Institute of Personnel & Development, Nadeem specialises in Human Capital Analytics and its business impact. Recently, he was invited to speak at the 5th People & Workforce Analytics seminar in Brussels where he shared his research and insights with practitioners. Nadeem is an Official Trainer for the North & Western Lancashire Chamber of Commerce. He is also a contributor for People Management magazine, The UK Domain, Tucana and Crunchr.

  • John Huckstepp

    A Blank Canvas Ltd

    John Huckstepp presents on leadership, performance, culture and risk at CIPD and I.Chem.E. conferences as well as to corporate clients including Siemens, Public Health, Imperial College and Central Government.  He is author of the Human Resource Practitioners Guide to Health, Safety and Corporate Risk, and he works closely with several rapid growth small to medium enterprises.  John is a Chartered Fellow of the CIPD, a Specialist Fellow of the IIRSM and a Technical Member of IOSH.

Special events Videos

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  • Pets at Home are Hiring!

    People here work with passion and pride to put pets – and our customers’ needs – first. It’s always fun, we work as one team and we take pride in getting better every day So wherever you join us, whether in one of our 440+ Pets at Home stores or 310 Groom Rooms, at our high energy Support Office or in one of our dynamic Distribution Centres, you’ll find all the opportunities you need to enjoy a retail career with a difference Find out more here

  • Narco are Hiring!

    Some organisations talk about making a difference. At Nacro, we do it every day. That takes vision and commitment, but it also takes people, like you, who are passionate about helping disadvantaged young people and adults to turn their lives around.

    To attract and develop the best people in the sector (including ex-offenders) we’ve created a special career environment – one designed to bring out the best in everyone on our team Find out more here

  • Eddie Stobart are Hiring!

    We are the most recognisable name on the UK’s roads and over the last 50 years we have grown and diversified into much more than a haulage company, with job and training opportunities across the whole supply chain and beyond The last few years have seen Eddie Stobart Logistics grow exponentially, expanding into new markets and operating across more and more of the supply chain Find out more here

  • CareTech are Hiring!

    CareTech serves a wide range of people who need care and support to live their lives; this means that the choice of career paths is quite wide They are involved in caring for people with learning disabilities, mental health issues, services for children and young people including fostering services Find out more here

  • Job Type: Full-time, Part-time

    Venues: Milano’s restaurant, Bradleys Sports Bar, Churchills Events

    Salary: Up to £10.00 per Hour

    Candidates should have previous experience of working in a busy environment and be able to deliver excellent customer service to our guests. There are a variety of shift patterns on offer, so will suit those looking for casual or full-time work.

    Responsibilities include:

    Greeting and seating customers

    Taking orders for food and drink

    Serving food Serving alcohol

    Cleaning and resetting tables

    Preparing cheques and processing payments

    We are looking for well presented, energetic, enthusiastic and hard-working individuals who take pride in delivering a high level of customer service at all times. If this sounds like you then we want to hear from you! Send your CV to [email protected] if you are interested!

  • Environment Agency are Hiring!

    Are you passionate about the environment and want to help? At the Environment Agency there are hundreds of roles out there waiting for you. Whether it be management or technical advisor, you will be helping to make a difference. Find out more here

  • Drax are Hiring!

    We believe in developing the skills and talents of our staff, and so we make opportunities for training a high priority for everyone As well as providing numerous possibilities to enhance your career, we also offer several additional benefits to our employees, such as bonus and a quality pension scheme Find out more here

  • Balfour Beatty are Hiring Now!

    Balfour Beatty are hiring now, so take a step towards shaping your future and apply! With roles all over the country, there is something for everyone. Click here to find out more

  • Accenture are Hiring!

    At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team Every day around the world, we work with exceptional people, the latest and greatest tech and leading companies across industries Find out more here

  • Mill Farm are hiring!

    Job Type: Full-time, Part-time

    Venues: Milano’s restaurant, Bradleys Sports Bar, Churchills Events

    Salary: Up to £10.00 per Hour

    Candidates should have previous experience of working in a busy environment and be able to deliver excellent customer service to our guests. There are a variety of shift patterns on offer, so will suit those looking for casual or full-time work.

    Responsibilities include:

    Greeting and seating customers

    Taking orders for food and drink

    Serving food Serving alcohol

    Cleaning and resetting tables

    Preparing cheques and processing payments

    We are looking for well presented, energetic, enthusiastic and hard-working individuals who take pride in delivering a high level of customer service at all times. If this sounds like you then we want to hear from you! Send your CV to  [email protected] if you are interested!

  • Environment Agency are Hiring!

    Are you passionate about the environment and want to help? At the Environment Agency there are hundreds of roles out there waiting for you. Whether it be management or technical advisor, you will be helping to make a difference. Find out more here

  • Drax are Hiring!

    We believe in developing the skills and talents of our staff, and so we make opportunities for training a high priority for everyone As well as providing numerous possibilities to enhance your career, we also offer several additional benefits to our employees, such as bonus and a quality pension scheme Find out more here

  • Balfour Beatty are Hiring Now!

    Balfour Beatty are hiring now, so take a step towards shaping your future and apply! With roles all over the country, there is something for everyone. Click here to find out more

  • Accenture are Hiring!

    At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team Every day around the world, we work with exceptional people, the latest and greatest tech and leading companies across industries Find out more here

  • Mill Farm are hiring!

    Role Summary

    Reporting to the General Manager, the Front of House Manager is responsible for the overall day-to-day operation of the reception / office department whilst ensuring all hotel, conference and events bookings are optimise and logged accordingly. The is a proactive role which requires the FOH to build strong relationships with the entire Mill Farm team.

    Main Duties (but not limited to)

    Oversee the day-to-day running of the reception/office department and devise a weekly departmental rota in line with business demands.

    Provide a high standard of customer service, by ensuring every customer is treated in a friendly, professional, and helpful manner and that all customer enquiries are dealt with in a positive way.

    Checking guests in and out of the hotel ensuring correct payments are taken as per the company’s standard of procedure.

    Action any closure of room type or property level in third party distribution channels including GDS provider.

    Action any amendments to Best Available Rate Strategy, third party distribution channels and GDS provider.

    To ensure all maintenance issues observed and reported are logged accordingly.

    To adhere to AFC Fylde sales procedure when selling tickets, memberships, and merchandise.

    To ensure policies, procedures, reporting systems, handovers, logs, and incident reports are reported and communicated accordingly.

    Coordinate all enquires for residential Christmas and New Year packages ensuring that all reservations adhere to defined policies regarding deposits and prepayments deadlines and all necessary correspondence is sent to guests.

    Ensure events and conferences are booked in properly and function sheets have been issued accordingly.

    About You

    Previous experience as a Hotel Front of House Manager or in a similar role.

    Competent in the use of Microsoft Office, particularly Excel.

    Excellent analytical skills.

    Good knowledge of third-party channels, GDS, and Property Managements Systems.

    Good problem solving and interpersonal skills.

    Highly knowledgeable of the hotel industry and tourism in the local area.

    Interested? Apply online for immediate consideration. Send your CV to [email protected] if you are interested!

  • Mill Farm are hiring!

    Job Type: Full-time, Part-time

    Venues: Milano’s restaurant, Bradleys Sports Bar, Churchills Events

    Salary: Up to £10.00 per Hour

    Candidates should have previous experience of working in a busy environment and be able to deliver excellent customer service to our guests. There are a variety of shift patterns on offer, so will suit those looking for casual or full-time work.

    Responsibilities include:

    Greeting and seating customers

    Taking orders for food and drink

    Serving food Serving alcohol

    Cleaning and resetting tables

    Preparing cheques and processing payments

    We are looking for well presented, energetic, enthusiastic and hard-working individuals who take pride in delivering a high level of customer service at all times. If this sounds like you then we want to hear from you! Send your CV to [email protected] if you are interested!

  • Kier Construction are Hiring!

    We’re always on the lookout for great talent, from a wide range of backgrounds, to bring fresh thinking to our industry leading teams Are you keen to work collaboratively to find solutions to complete projects benefiting customers and communities? If yes, find out more here

  • John Sisk are Hiring!

    Founded in 1859, John Sisk & Son is in its fifth generation of family ownership Our Vision is to dedicate ourselves to Building Excellence, delivering projects of constantly high quality which exceed our clients’ expectations. Our people are at the heart of our success Find out more here

  • John Sisk are Hiring!

    Founded in 1859, John Sisk & Son is in its fifth generation of family ownership Our Vision is to dedicate ourselves to Building Excellence, delivering projects of constantly high quality which exceed our clients’ expectations. Our people are at the heart of our success Find out more here

  • Highways England are Hiring!

    Everyone who works at Highways England, from those who design our roads to those who patrol them, play a vital part in keeping our customers safe. We have a diverse workforce that reflects the communities we work in and foster an inclusive culture by actively supporting our growing employee networks Find out more here

  • EEEGR are Hiring!

    The East of England Energy Group (EEEGR) represents more than 200 members across the region, ranging from energy producers to supply chain companies From engineers to marketing assistants, they have roles for everyone Find out more here

  • Job Type: Full-time, Part-time

    Venues: Milano’s restaurant, Bradleys Sports Bar, Churchills Events

    Salary: Up to £10.00 per Hour

    Candidates should have previous experience of working in a busy environment and be able to deliver excellent customer service to our guests. There are a variety of shift patterns on offer, so will suit those looking for casual or full-time work.

    Responsibilities include:

    Greeting and seating customers

    Taking orders for food and drink

    Serving food Serving alcohol

    Cleaning and resetting tables

    Preparing cheques and processing payments

    We are looking for well presented, energetic, enthusiastic and hard-working individuals who take pride in delivering a high level of customer service at all times. If this sounds like you then we want to hear from you! Send your CV to  [email protected] if you are interested!

  • Environment Agency are Hiring!

    Are you passionate about the environment and want to help? At the Environment Agency there are hundreds of roles out there waiting for you. Whether it be management or technical advisor, you will be helping to make a difference. Find out more here

  • Drax are Hiring!

    We believe in developing the skills and talents of our staff, and so we make opportunities for training a high priority for everyone As well as providing numerous possibilities to enhance your career, we also offer several additional benefits to our employees, such as bonus and a quality pension scheme Find out more here

  • Balfour Beatty are Hiring Now!

    Balfour Beatty are hiring now, so take a step towards shaping your future and apply! With roles all over the country, there is something for everyone. Click here to find out more

  • Accenture are Hiring!

    At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team Every day around the world, we work with exceptional people, the latest and greatest tech and leading companies across industries Find out more here

  • Job Type: Full-time, Part-time

    Venues: Milano’s restaurant, Bradleys Sports Bar, Churchills Events

    Salary: Up to £10.00 per Hour

    Candidates should have previous experience of working in a busy environment and be able to deliver excellent customer service to our guests. There are a variety of shift patterns on offer, so will suit those looking for casual or full-time work.

    Responsibilities include:

    Greeting and seating customers

    Taking orders for food and drink

    Serving food Serving alcohol

    Cleaning and resetting tables

    Preparing cheques and processing payments

    We are looking for well presented, energetic, enthusiastic and hard-working individuals who take pride in delivering a high level of customer service at all times. If this sounds like you then we want to hear from you! Send your CV to [email protected] if you are interested!

  • Pets at Home are Hiring!

    People here work with passion and pride to put pets – and our customers’ needs – first. It’s always fun, we work as one team and we take pride in getting better every day.

    So wherever you join us, whether in one of our 440+ Pets at Home stores or 310 Groom Rooms, at our high energy Support Office or in one of our dynamic Distribution Centres, you’ll find all the opportunities you need to enjoy a retail career with a difference Find out more here

  • Narco are Hiring!

    Some organisations talk about making a difference. At Nacro, we do it every day. That takes vision and commitment, but it also takes people, like you, who are passionate about helping disadvantaged young people and adults to turn their lives around.

    To attract and develop the best people in the sector (including ex-offenders) we’ve created a special career environment – one designed to bring out the best in everyone on our team Find out more here

  • Eddie Stobart are Hiring!

    We are the most recognisable name on the UK’s roads and over the last 50 years we have grown and diversified into much more than a haulage company, with job and training opportunities across the whole supply chain and beyond.

    The last few years have seen Eddie Stobart Logistics grow exponentially, expanding into new markets and operating across more and more of the supply chain Find out more here

  • CareTech are Hiring!

    CareTech serves a wide range of people who need care and support to live their lives; this means that the choice of career paths is quite wide They are involved in caring for people with learning disabilities, mental health issues, services for children and young people including fostering services Find out more here

  • Mill Farm are hiring!

    Job Type: Full-time, Part-time

    Venues: Milano’s restaurant, Bradleys Sports Bar, Churchills Events

    Salary: Up to £10.00 per Hour

    Candidates should have previous experience of working in a busy environment and be able to deliver excellent customer service to our guests. There are a variety of shift patterns on offer, so will suit those looking for casual or full-time work.

    Responsibilities include:

    Greeting and seating customers

    Taking orders for food and drink

    Serving food Serving alcohol

    Cleaning and resetting tables

    Preparing cheques and processing payments

    We are looking for well presented, energetic, enthusiastic and hard-working individuals who take pride in delivering a high level of customer service at all times. If this sounds like you then we want to hear from you! Send your CV to  [email protected] if you are interested!

  • Environment Agency are Hiring!

    Are you passionate about the environment and want to help? At the Environment Agency there are hundreds of roles out there waiting for you. Whether it be management or technical advisor, you will be helping to make a difference. Find out more here

  • Drax are Hiring!

    We believe in developing the skills and talents of our staff, and so we make opportunities for training a high priority for everyone As well as providing numerous possibilities to enhance your career, we also offer several additional benefits to our employees, such as bonus and a quality pension scheme Find out more here

  • Balfour Beatty are Hiring Now!

    Balfour Beatty are hiring now, so take a step towards shaping your future and apply! With roles all over the country, there is something for everyone. Click here to find out more

  • Accenture are Hiring!

    At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team Every day around the world, we work with exceptional people, the latest and greatest tech and leading companies across industries Find out more here

  • Mill Farm are hiring!

    Job Type: Full-time, Part-time

    Venues: Milano’s restaurant, Bradleys Sports Bar, Churchills Events

    Salary: Up to £10.00 per Hour

    Candidates should have previous experience of working in a busy environment and be able to deliver excellent customer service to our guests. There are a variety of shift patterns on offer, so will suit those looking for casual or full-time work.

    Responsibilities include:

    Greeting and seating customers

    Taking orders for food and drink

    Serving food Serving alcohol

    Cleaning and resetting tables

    Preparing cheques and processing payments

    We are looking for well presented, energetic, enthusiastic and hard-working individuals who take pride in delivering a high level of customer service at all times. If this sounds like you then we want to hear from you! Send your CV to  [email protected] if you are interested!

  • Environment Agency are Hiring!

    Are you passionate about the environment and want to help? At the Environment Agency there are hundreds of roles out there waiting for you. Whether it be management or technical advisor, you will be helping to make a difference. Find out more here

  • Drax are Hiring!

    We believe in developing the skills and talents of our staff, and so we make opportunities for training a high priority for everyone As well as providing numerous possibilities to enhance your career, we also offer several additional benefits to our employees, such as bonus and a quality pension scheme Find out more here

  • Balfour Beatty are Hiring Now!

    Balfour Beatty are hiring now, so take a step towards shaping your future and apply! With roles all over the country, there is something for everyone. Click here to find out more

  • Accenture are Hiring!

    At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team Every day around the world, we work with exceptional people, the latest and greatest tech and leading companies across industries Find out more here

  • Mill Farm are hiring!

    Job Type: Full-time, Part-time

    Venues: Milano’s restaurant, Bradleys Sports Bar, Churchills Events

    Salary: Up to £10.00 per Hour

    Candidates should have previous experience of working in a busy environment and be able to deliver excellent customer service to our guests. There are a variety of shift patterns on offer, so will suit those looking for casual or full-time work.

    Responsibilities include:

    Greeting and seating customers

    Taking orders for food and drink

    Serving food Serving alcohol

    Cleaning and resetting tables

    Preparing cheques and processing payments

    We are looking for well presented, energetic, enthusiastic and hard-working individuals who take pride in delivering a high level of customer service at all times. If this sounds like you then we want to hear from you! Send your CV to  [email protected] if you are interested!

  • Environment Agency are Hiring!

    Are you passionate about the environment and want to help? At the Environment Agency there are hundreds of roles out there waiting for you. Whether it be management or technical advisor, you will be helping to make a difference. Find out more here

  • Drax are Hiring!

    We believe in developing the skills and talents of our staff, and so we make opportunities for training a high priority for everyone As well as providing numerous possibilities to enhance your career, we also offer several additional benefits to our employees, such as bonus and a quality pension scheme Find out more here

  • Balfour Beatty are Hiring Now!

    Balfour Beatty are hiring now, so take a step towards shaping your future and apply! With roles all over the country, there is something for everyone. Click here to find out more

  • Accenture are Hiring!

    At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team Every day around the world, we work with exceptional people, the latest and greatest tech and leading companies across industries Find out more here

  • Pets at Home are Hiring!

    People here work with passion and pride to put pets – and our customers’ needs – first. It’s always fun, we work as one team and we take pride in getting better every day So wherever you join us, whether in one of our 440+ Pets at Home stores or 310 Groom Rooms, at our high energy Support Office or in one of our dynamic Distribution Centres, you’ll find all the opportunities you need to enjoy a retail career with a difference Find out more here

  • Narco are Hiring!

    Some organisations talk about making a difference. At Nacro, we do it every day. That takes vision and commitment, but it also takes people, like you, who are passionate about helping disadvantaged young people and adults to turn their lives around To attract and develop the best people in the sector (including ex-offenders) we’ve created a special career environment – one designed to bring out the best in everyone on our team Find out more here

  • Eddie Stobart are Hiring!

    We are the most recognisable name on the UK’s roads and over the last 50 years we have grown and diversified into much more than a haulage company, with job and training opportunities across the whole supply chain and beyond The last few years have seen Eddie Stobart Logistics grow exponentially, expanding into new markets and operating across more and more of the supply chain Find out more here

  • CareTech are Hiring!

    CareTech serves a wide range of people who need care and support to live their lives; this means that the choice of career paths is quite wide They are involved in caring for people with learning disabilities, mental health issues, services for children and young people including fostering services Find out more here

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