Our Customer Operations Advisors are responsible for delivering a consistent world class customer experience by handling customer contacts through a variety of methods including voice, live chat, social media and email. You will work in a fast-paced contact centre environment, where we want you to be truly passionate about travel and have an unrivalled desire to become the expert in your field.
Some of the key responsibilities include;
- Delivering world class service to our customers no matter how they chose to contact us, delivering first time resolution at all times
- Building long lasting relationships with our customers which drives sales results
- Building relationships with our partners/suppliers
- Ability to multi-task, working in a fast paced, ever changing environment
- Proactively providing feedback and making recommendations to improve ways of working and our customer experience
- Adherence to all processes and policies