Hotel Reception Supervisor – Adventure Parc Snowdonia

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We are now looking for a Hotel Reception Supervisor who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

To lead the team in the delivery of exceptional customer experiences whilst driving optimal up – sell and on‐ sell performance.

Some Main Duties and Responsibilities

  • Work with other hotel “leaders” to develop approaches and propositions to drive additional revenue / departmental profit.
  • Ensure “change” and “promotional initiatives” are implemented effectively with high levels of team engagement.
  • Ensure scheduling is maintained in line with productivity guidelines and that training is planned effectively.
  • Maintain a clear “room allocation” policy to optimize overall guest experience.
  • Maintain a clear and appropriate ‘overbooking’ policy as part of a robust process to ensure the hotel reaches 100% occupancy as often as possible.
  • Review and maintain required records on regular guests, guest problems and the resolution.

If this sounds like the role for you, click here! 

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