We have developed and delivered a range of innovative health, work and wellbeing programmes, which have been endorsed by Health and Wellbeing Boards and Work and Skills Boards, along with being cited as models of best practice within documents such as the Manchester Population and Health Plan 2018–2027.
Many of our services have evolved from prototypes, including our Workplace Wellbeing model which was showcased as a model of best practice at the World Health Organization Health Inequalities Conference in Brussels in 2010.
This has influenced mainstream provisions that now support thousands of people across Cheshire and Greater Manchester.
All the evidence shows that the longer you are away from work the less likely you are to move back into work. In 2020, people who have been out of work for 6 months or more have only a 50% chance of going back into any work. At 2 years plus of unemployment, people are more likely to die or retire than move back into work.
Pathways was one of the original 2010 national Fit for Work Pioneers to test different approaches to providing services and getting people back to work as quickly as possible.
During the pilot phase of the programme, we tested a Greater Manchester locally determined model. The learning from this showed that primary care was a critical enabler.
Pathways co-produced the service model with Greater Manchester’s Local Authorities, local employers, primary care and our local community eco-system.
Success Story
Following the completion of the pilot in 2013, we were locally commissioned by Manchester City Council. Those that required physiotherapy or psychological therapies received this within 3 working days of assessment.
Support for the wider social issues impacting on a person’s health was also provided, including housing, debt, lifestyle etc. By empowering our clients to link into their local eco-system, as differing issues arise in the future, they have the skills and knowledge for greater self-efficacy. The programme supported 81% of clients to return to work quicker than without an intervention, or found them suitable alternative employment without them falling onto benefits.
The learning from this programme has been used to influence the commissioning of the Greater Manchester Working Well Early Help Programme to support 11,000 people across Greater Manchester which commenced in 2019.
Our Customer Operations Advisors are responsible for delivering a consistent world class customer experience by handling customer contacts through a variety of methods including voice, live chat, social media and email.
Key accountabilities and decision ownership:
Delivering world class service to our customers no matter how they chose to contact us, delivering first time resolution at all times
Building long lasting relationships with our customers which drives sales results
Building relationships with our partners/suppliers
Ability to multi-task, working in a fast paced, ever changing environment
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.
With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Watford.
As a Customer Assistant you’ll be responsible for a wide variety of duties across the cinema.
As well as delivering exceptional customer service you will help the cinema to meet daily sales targets by recommending films and up-selling our premium seating options and latest deals on drinks and snacks.
You’ll check tickets, replenish stock and work as part of a team to get each screen ready for the next film in record time, helping to keep the whole cinema clean and tidy so every customer can enjoy the Vue ‘big screen’ experience at its best.
We are looking for a passionate leader and technical champion for the creation of various technical builds. You will report directly to the Head of Digital Design.
Some of the roles and responsibilities include:
Provide technical leadership on projects relating to software development, configuration, testing and/or integration of products to meet clients’ business requirements.
Educate other team members on digital solutions and capabilities; be an internal and external expert for all things technology.
Be part of a team of digital experts who build a stream of world-class digital campaigns and
Keep up to date with the latest technological practices and support agency thought leadership in the area.
With more than 850 screens across 91 cinemas nationwide, the UK&I remains the biggest territory serving 40 million customers last year and employing nearly 4500 people.
Reporting into the General Manager, the role of a Cinema Manager is to manage the day-to-day running of the site, playing a key part in the successful delivery of the cinema’s commercial objectives, no two days will ever be the same!
You will ensure compliance with all legal requirements and company policies, delivering consistently high standards across all areas of the cinema.
You’ll manage, motivate and develop a high performing team, ensuring they provide an excellent customer experience whilst maximising sales.
Do you want to be part of a vibrant, interdisciplinary team of psychologists? Do you want to contribute to teams conducting innovative research and working at the forefront of teaching and learning in psychology?
We are seeking 3 Lecturers to join us as academic members of the School of Psychology & Counselling in the Faculty of Arts and Social Sciences.
You will have a key role in keeping the OU in the forefront of supported distance higher education, particularly in designing and facilitating effective teaching of the School’s modules, qualifications and programmes.
The Data Lake Engineer (m/f/d) is a practitioner and an advocate of state-of-the-art data engineering practices. Working in an agile environment and keeping up with the ever-evolving technical landscape the Data Lake Engineer is a lifelong learner and likes to think out of the box.
Some of the roles and responsibilities include;
You will be a driver of innovative capabilities for the data lake and promote these possibilities to existing and potential consumers.
You care diligently about the quality of your work, including proper documentation and security aspects.
You are demonstrating active contribution to Communities of Practice, including collaboration in shared initiatives.
You always drive for technical excellence, ownership and self-organisation at team and personal level.
You love to learn and acquire new skills and keep up to date with latest developments in your focus areas.
Santander is all about providing our customers with an experience that’s second to none. Within the Specialist Contact Centre, we pride ourselves on delivering an excellent standard of service to customers calling about their Mortgage or Loan.
What you’ll be doing
Servicing inbound calls from customers, brokers, solicitors and 3rd parties, either through personal ownership or by liaising with other areas
Using various systems to ensure all queries raised are fully answered, ensuring the account is accurately updated
Performing high value financial transactions on customers’ accounts
Achieving key performance indicators based on customer satisfaction and service whilst still achieving a set average call handling time
Displaying Santander’s 9 behaviours in conjunction with our Mortgage Centre of Excellence ethos
We’re looking for someone who shares our passion for cleanliness and can play an integral part in our gym team. We need someone with meticulous cleaning standards that can balance interacting with our members whilst getting the job done.
The Role:
Cleaning duties to ensure a high standard of cleanliness, hygiene & safety.
Customer service; actively seek customer feedback and make improvements.
Recording all cleaning duties and tasks on relevant checklists to maintain the company standard.
Adhere to COSHH regulations, ensuring the correct use and storage of cleaning chemicals and equipment
Customer Operations Advisor @ Thomas Cook (Working remotely)
13:00 20/04/2021
Our Customer Operations Advisors are responsible for delivering a consistent world class customer experience by handling customer contacts through a variety of methods including voice, live chat, social media and email. You will work in a fast-paced contact centre environment, where we want you to be truly passionate about travel and have an unrivalled desire to become the expert in your field.
Some of the key responsibilities include;
Delivering world class service to our customers no matter how they chose to contact us, delivering first time resolution at all times
Building long lasting relationships with our customers which drives sales results
Building relationships with our partners/suppliers
Ability to multi-task, working in a fast paced, ever changing environment
Proactively providing feedback and making recommendations to improve ways of working and our customer experience
We believe in growing together – as a united team and working towards the achievement of our vision which is to be a winning brand in the food-on-the-go market. Greggs is a much loved and trusted brand with a strong traditional bakery heritage.
Our people are what makes our business successful.
As well as some of the more practical tasks such as food prep and keeping the shop clean; you’ll also need to keep your team engaged and motivated to deliver fast and friendly service.
This is your chance to be part of something a bit different. You’ll be working closely with the most important part of our business – our customers. Giving them fantastic customer care and making them feel good, and we think that’s a great opportunity.
You’ll really get to know our customers and what they’re looking for; it’s everything from helping them find the perfect product, working deliveries and stocking the shelves, to getting behind our in-store promotion.
What you’ll be doing day to day:
– Listen to our customers, it’s the first step to providing a great experience and we love how passionate our customers are about our brand.
– Put our customers at ease. You’ll get to know our fantastic products, recommending items that they hadn’t considered. You’re really personable approach will keep our customers coming back.
– Provide a great shopping environment for our customers ensuring our stores are clean, tidy and presentable and provide a store we can be really proud of.
– Inspire the in-store team with your really personable customer care, helping them any way you can.
The Store Manager role is integral to our business. As a Store Manager, you will set the standard in store.
You will be a role model, an inspirational leader and consistently deliver your performance targets.
Above all, you will keep the customer at the heart of everything you do.
You’ll be taking the lead in a one of our ‘Store-in-Store’ formats inside our Sainsbury’s stores.
You will work closely with the Sainsbury’s Store Manager to create and lead a high performing team, consistently driving excellent standards and generating great results.
You’ll also coach your colleagues to anticipate and accommodate the different needs of our customers, creating a culture where everyone is working and winning as one team.
Health & Public Service Management Consultant @ Accenture
11:00 19/04/2021
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.
We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
The most important thing for us is that you display the right attitude. We would like you to actively contribute to our community and clients as practitioners, think logically to tackle problems and engage others.
We designed our five-year Technical Apprenticeship Scheme to start your journey towards becoming an industry expert. So, expect well-structured training, incredible projects, talented colleagues and loads of hands-on experience.
Your time on the programme will see you gaining all kinds of specialist skills and eye-catching achievements.
You will be joining a leading international infrastructure group shaping innovative and efficient infrastructure that underpins our daily lives, supports communities and enables growth. You’ll have visibility in key areas of our business including design, operations, safety and commercial; you’ll soon appreciate the important role of engineering innovation.
Nexus is looking to recruit a Works Supervisor to undertake Works activities including the preparation, installation and testing of Engineering work in relation to Nexus Capital Delivery activities.
You will Lead in ensuring that all on site activities are undertaken in accordance with all necessary safety, environmental, quality and engineering standards.
A BTEC/ONC/Apprenticeship or equivalent in a relevant engineering subject is essential.
You must have excellent knowledge of Health & Safety legislation, be IT literate in Microsoft Office applications and be able to organise and prioritise your own workload.
The candidate will be responsible to carry out the day to day maintenance and repair activities and other applicable responsibilities concerning the facility and manufacturing processes.
Perform planned preventative maintenance in accordance with the computerised maintenance management system.
Ability to implement safe systems of work for both planned maintenance and reactive maintenance covering work carried out by employees on site and external contractors.
Ability to work both proactively and re-actively to complete maintenance in a timely and safely manner
Responsibility to ensure all work carried out complies with all relevant regulatory requirements including cGMP.
Act as first responders for all facility and process downtime issues. React to out of hours call outs as required to ensure minimum business downtime
We are looking for someone with extensive experience in medical communications, who enjoys leading teams, solving problems and building great relationships both internally and externally.
Requirements:
Undergraduate degree required, advanced degree a plus
Significant Medical Communication and Account Management experience in publications
Certified Medical Publication Professional (CMPP) designation preferred
Strong ability to manage multiple clients and projects simultaneously
Expert time manager and ability to prioritize workload
Proven mentorship skills
Flexibility and willingness to travel to current client offices
We are seeking a highly capable and experienced geotechnical professional, who is driven and possesses a ‘can do’ demeanour, to join the Engineering and Asset Management team.
Working for the Head of Civil Engineering you will handle the portfolio of earthworks assets, modernising and strengthening our railway in the context of a changing climate.
In the role as a chartered engineer, you will enjoy complicated situations and be capable of finding solutions to a breadth of problems and be able to provide technical direction at all levels of our organisation.
You will provide professional leadership, set vision and strategy as well as managing the development and welfare of your team.
Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand.
Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.
Some of the roles and responsibilities that you will have:
Manage and lead our software engineering team, maintaining the appropriate mix of skills and abilities to deliver the company’s IT goals
Develop and articulate the vision and strategy for the engineering team; refine the engineering approach that will support delivery of the business objectives
Oversee project / virtual team assignments, out-of-hours cover for operational support and workload appraisal
Continuous improvement of internal systems and workflows – automation, tools etc. – in association with the delivery team
Accenture is a global professional services company with leading capabilities in digital, cloud and security.
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.
With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person.
As a JD PT, you will not be charged a monthly rent but will be required to provide a number of weekly service hours in which you’ll deliver inductions, take classes, maintain the gym floor and deliver exceptional service to our valued members
JD PTs will receive 100% of all Personal Training income they earn.
If you are an inspirational experienced, motivated PT, qualified to Level 3 or above with a First Aid qualification, then we’d like to hear from you.
There’s a role for everyone in retail – from serving our customers, perfecting pizzas, unpacking deliveries or filling shelves.
Wherever you are, we put our customers first with excellent service, welcoming stores and ‘extra special’ products – we work as a team to maximise sales and deliver a great shopping trip.
We’ll help you to become a star colleague from learning about food safety to making sure our customers are served with a smile.
If you’re looking for flexible working or a chance to develop in retail, this could be the role for you, click here and apply now!
The primary objective is to increase testing capacity throughout the UK and respond to need, testing essential workers and members of the public who show symptoms of Coronavirus.
Tester Responsibilities
Follows the high presentation standards, and understands their legal obligations for the site to operate safely
Complies with all safety rules and procedures to ensure their own safety and that of colleagues and patients at all times
Shares knowledge and insights with other members of the team so we can learn together
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