Reservations & Revenue Manager

Nelson Hotels are recruiting for an exciting new position of Group Reservations, Revenue and Guest Relations Manager. This role will be based at our head office- The Grosvenor Pulford Hotel & Spa.

This role will be responsible for the management and smooth running of the group reservations team and the reception team at Grosvenor Pulford Hotel & Spa. You will lead, manage and develop the front and back-office teams to ensure that the highest levels of hospitality and service are provided. You will ensure that the teams are happy, engaged and driven to deliver high levels of performance in all areas and deliver a memorable guest experience at all points of contact.

You will lead the overall rate strategy and be responsible for rate management to maximise occupancy, room rate and RevPAR. You will also play a vital role in monitoring and increasing all other areas of revenue throughout the group.

This role will be responsible for guest relations including regular contact and communication with past, current and future guests to ensure the highest level of customer service and upsell opportunities. You will be responsible for soliciting customer feedback, assisting with guest complaints and building relationships with customers to drive continuous improvement in guest satisfaction and revenue.

It is imperative that you have a real passion for customer service and the role will require you to be efficient, organised, confident and an excellent communicator. You will have experience working within both a hotel reception and reservations department with use of hotel, spa and restaurant reservations systems, as well as experience with rate management. It is also important that you have management and team leadership experience.

This is a full time role including evenings and weekends. Flexibility in working hours is essential.

The salary range is between £25,000 to £30,000 dependent upon experience, but also negotiable.