Retentions Advisor

Retentions Advisor
Monday – Friday (NO EVENINGS OR WEEKENDS!)
Glasgow
Salary £18,865
Weekly pay + Uncapped bonus structure

ABOUT US
McQueens Dairies is a growing family brand. We are passionate about our employees, customers and supporting the British dairy industry. We bottle milk sourced from a farmer-owned co-operative called First Milk who are the only dairy co-operative in the UK 100% owned by its local British farmers, and we’ve been working with them since we opened our first dairy.
Providing our customers with the nostalgic experience of our doorstep milk deliveries, we have expanded our products to include ‘essentials’ such as; juice, eggs, yogurts and more. We even deliver milk alternative products to support a wider customer base!
Trading since 1995, the company has seen consistent growth and we are excited to be recruiting for a Retentions Advisor in our excellent Customer Service Team.
At McQueens dairies we value a work-life balance, that’s why we never finish later than 5pm and only work Monday to Friday. On top of our favourable working pattern we also provide a competitive basic salary plus a weekly bonus for our Retentions Advisors.
THE ROLE
Working in the Retentions Department you will be the first point of contact for our existing customers looking to cancel their accounts. You will use your customer service skills and rapport building abilities to understand the specific reason for the cancellation, then with your training and understanding of McQueens Dairies, you will help resolve the customers problems and provide first class support unlike anything they would find when buying milk from a grocery store.
Retaining the customers business and maintaining their satisfaction will always be our main priority in the Retentions Department.

REQUIRED EXPERIENCE
• Customer service, ideally within a contact centre environment (this is a telephony-based role)
• Ability to build trust and rapport with customers, experience with retentions is highly desirable
• Professional, positive and polite telephone manner
• Ability to stay motivated and positive in any situation – you’ll be a natural problem solver and creative thinker
• Target and bonus driven

Salary, Bonus & Benefits
• Salary £9.07ph / £18,865 salary per annum
• Uncapped bonus structure, paid weekly
• Training in Customer service skills and Excel.
• Additional 6-week top up bonus, paid weekly after your first 6 weeks with the company
• Operational hours of hours 8.00am – 5.00pm (8:00 and 8:30 start times) Monday to Friday
• Free onsite Parking
• Opportunities for advancement

Company NameMcQueens Dairies
Job TypeFull Time
Number of Positions Available10
Town/CityGlasgow
CountySouth Lanarkshire
PostcodeG4 9UD
Hourly Rate From9.07
Website Link / Email address to Apply[email protected]
Email For CV Applications[email protected]
Sector(s)Sales

Chat To EmployerApply For JobEdit VacancyDELETE VACANCY

Live Jobs

Show All
  • Travis Perkins

    Whether you’re looking to lay the foundations or build your career, as the largest distributor of building materials in the UK – with annual revenues of £4.6bn, more than 1,400 branches and over 20,000 colleagues – we have the scale and breadth of opportunities to help you grow and develop. For more information click here

  • Travis Perkins

    Whether you’re looking to lay the foundations or build your career, as the largest distributor of building materials in the UK – with annual revenues of £4.6bn, more than 1,400 branches and over 20,000 colleagues – we have the scale and breadth of opportunities to help you grow and develop. For more information click here

  • BT

    Join BT’s network of employees across the nation
    Whether they’re upgrading packages or solving queries, our advisors are working hard to keep our customers connected
    Find out more here.

  • John Sisk

    Founded in 1859, John Sisk & Son is in its fifth generation of family ownership
    Our Vision is to dedicate ourselves to Building Excellence, delivering projects of constantly high quality which exceed our clients’ expectations. Our people are at the heart of our success
    Find out more here.

  • Balfour Beatty

    Balfour Beatty are Hiring Now!
    Balfour Beatty are hiring now, so take a step towards shaping your future and apply! With roles all over the country, there is something for everyone.
    Click here to find out more

  • Environment Agency

    Environment Agency are Hiring!
    Are you passionate about the environment and want to help?
    At the Environment Agency there are hundreds of roles out there waiting for you. Whether it be management or technical advisor, you will be helping to make a difference.
    Find out more here

  • Network Rail

    Network Rail are Hiring!
    Every day, 4.8 million people use our network. Keeping Britain moving and building a better railway for the future is full of challenges – but also tremendous opportunities
    Find out more here

  • Vaultex

    At Vaultex we work to three simple but universal values to make sure we look after our customers and each other
    With a wide range of career opportunities, why not come take a look?
    Find out more here

  • M Group Services

    M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecom sectors in the UK & Ireland. Click here to find out more.

  • Tarmac

    Tarmac is the largest construction materials company in the UK, with a wide variety of roles available both out and about and in the office. Joining Tarmac will give you a chance to shape the world we live in, while building a successful career. Click here to find out more

  • Morgan Sindall Infrastructure

    At Morgan Sindall Construction we encourage diversity of people and thought, and we embrace peoples’ differences.
    Everyone is unique and we value the different ideas, experiences and perspectives that each individual brings to their work, their team and the wider business. For more information click here

  • PWC

    Bring your experiences. Grow your skills. Make your mark. Our community of solvers is ready to apply your expertise in new and unexpected ways. You’ll be empowered by a career that’s flexible, human-led, tech-powered and purpose-driven. For more information click here

  • Travis Perkins

    Whether you’re looking to lay the foundations or build your career, as the largest distributor of building materials in the UK – with annual revenues of £4.6bn, more than 1,400 branches and over 20,000 colleagues – we have the scale and breadth of opportunities to help you grow and develop. For more information click here

  • NNL

    Everyone in our team is united behind a common goal — to use nuclear science to benefit society. It’s what brings us together. This means that whoever you are, you can always count on us to make you feel welcome, supported and valued as part of our team. Please take a look at our current vacancies and see if we’ve got the ideal opportunity for you. Click here for more information

  • Halfords

    What really makes us the UK leader? Our extensive range of products? Our commitment to exemplary service? Our role as super specialists? Or the people who bring all of these things to life every day?
    Every Halfords colleague, whether on the shop floor, in an Autocentre, driving a Mobile Expert van or working behind the scenes, shares our vision and values. Click here to find out what careers opportunites we have available.

  • Tony Gee

    At Tony Gee we’ll invest in you, so you can invest in a future worth building on. School leavers, graduates, career professionals and leaders – engineer an impactful career with us. Find out more here

  • Weightmans

    Work for Weightmans
    Our culture truly sets us apart from our competitors.. Have a look at our opportunites here

  • JP Morgan

    We work with individual customers, small businesses, corporations, financial institutions, non-profits and governments. The scale of our business provides you with amazing career opportunities. Discover your personal potential and your professional possibilities. Find out more here

  • Severn Partnership

    We are continuing to hire apprentices, graduates and experienced surveyors to join our growing company. Do you want to travel, get a chance to use industry-leading tech and learn from the best? If you have computer gaming skills, we can train you how to use them for working with 3D point clouds. If you love the outdoors or have survived the Duke of Edinburgh challenge, then you could excel at on-site surveying & logistics.

    We have multiple positions available for experienced geomatics surveyors, graduates and A-Levels students.

    Our current vacancies are outlined here

  • Skills for Care

    Looking for a meaningful career where you’ll be able to make a real difference to people’s lives every single day? Whether you’re new to care or you’ve got years of experience, we’re the number one place to find a job in social care. Find out more here.

  • Ribby Hall

    Ribby Hall Village is hiring for various roles. To find out more here.

  • Arnold Clark

    Arnold Clark are Hiring!
    We are looking for enthusiastic and motivated people to join our team. Click here for more info.

  • Sellafield

    Sellafield are Hiring!
    Join us at Sellafield and you’ll work closely with outstanding – often world-leading – experts, receive unmatched training and develop your career as far as your ambition will take you. Find out more information
    here

  • Sellafield

    Sellafield are Hiring!
    Join us at Sellafield and you’ll work closely with outstanding – often world-leading – experts, receive unmatched training and develop your career as far as your ambition will take you. Find out more information
    here

  • Nexus

    We work hard to ensure that working for any of the companies within the Nexus Infrastructure Group is a rewarding place for our people. Come and join the team, click the link for more information here

  • Nexus

    We work hard to ensure that working for any of the companies within the Nexus Infrastructure Group is a rewarding place for our people. Come and join the team, click the link for more information here

  • Gatwick Airport

    Gatwick Airport are Hiring!
    Gatwick is a major employer in the region and many of our staff live in the local area. We are responsible for running all aspects of the airport operation – with a focus on providing a great experience for our passengers
    Find out more here

  • Sellafield

    Sellafield are Hiring!
    Join us at Sellafield and you’ll work closely with outstanding – often world-leading – experts, receive unmatched training and develop your career as far as your ambition will take you. Find out more information here

  • Nexus

    We work hard to ensure that working for any of the companies within the Nexus Infrastructure Group is a rewarding place for our people. Come and join the team, click the link for more information here

  • Cheshire East Highways

    Cheshire East Highways are recruiting! Check out their vacancies here and start your new career now.

  • Ringway Jacobs

    Join us if you want to be part of a company involved in ground breaking technology, with a focus on partnership, safety and sustainability. Click here for more information.

  • Robertson

    Progress and opportunity are at the heart of everything we do here. Our business began over fifty years ago with one joiner; the original mix of determination, business acumen, entrepreneurial spirit and a passion that characterised the company then has never left us. Click here for more information.

  • VolkerWessels UK

    All great things start somewhere, and here at VolkerWessels UK they start with you. We’re looking for capable, down-to-earth people with an appetite for exciting challenges. Get in touch to find out more here.

  • Panache Cruises

    Panache Cruises is a fast-growing company with lots of career progression opportunities. We are relatively young at just 2 years old, however our leadership team have the combined experience of over 100 years. Click here for more information.

  • Cerco IT

    Our trainees come from all walks of life but the outcome is always the same – professionalism, dedication and a strong desire to work. See our current vacancies here.

  • Anglian Water

    We manage, supply and recycle water for the driest region in the UK. So we love every drop. We love the opportunities that come with it. Because we are redefining what a utility company can be. For more information on career opportunities at Anglian Water, click here

  • BT

    Join BT’s network of employees across the nation
    Whether they’re upgrading packages or solving queries, our advisors are working hard to keep our customers connected
    Find out more here.

  • John Sisk

    Founded in 1859, John Sisk & Son is in its fifth generation of family ownership
    Our Vision is to dedicate ourselves to Building Excellence, delivering projects of constantly high quality which exceed our clients’ expectations. Our people are at the heart of our success
    Find out more here.

  • Balfour Beatty

    Balfour Beatty are Hiring Now!
    Balfour Beatty are hiring now, so take a step towards shaping your future and apply! With roles all over the country, there is something for everyone.
    Click here to find out more

  • Environment Agency

    Environment Agency are Hiring!
    Are you passionate about the environment and want to help?
    At the Environment Agency there are hundreds of roles out there waiting for you. Whether it be management or technical advisor, you will be helping to make a difference.
    Find out more here

  • Network Rail

    Network Rail are Hiring!
    Every day, 4.8 million people use our network. Keeping Britain moving and building a better railway for the future is full of challenges – but also tremendous opportunities
    Find out more here

  • Vaultex

    At Vaultex we work to three simple but universal values to make sure we look after our customers and each other
    With a wide range of career opportunities, why not come take a look?
    Find out more here

  • M Group Services

    M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecom sectors in the UK & Ireland. Click here to find out more.

  • Morgan Sindall Infrastructure

    At Morgan Sindall Construction we encourage diversity of people and thought, and we embrace peoples’ differences.
    Everyone is unique and we value the different ideas, experiences and perspectives that each individual brings to their work, their team and the wider business. For more information click here

  • PWC

    Bring your experiences. Grow your skills. Make your mark. Our community of solvers is ready to apply your expertise in new and unexpected ways. You’ll be empowered by a career that’s flexible, human-led, tech-powered and purpose-driven. For more information click here

  • Travis Perkins

    Whether you’re looking to lay the foundations or build your career, as the largest distributor of building materials in the UK – with annual revenues of £4.6bn, more than 1,400 branches and over 20,000 colleagues – we have the scale and breadth of opportunities to help you grow and develop. For more information click here

  • NNL

    Everyone in our team is united behind a common goal — to use nuclear science to benefit society. It’s what brings us together. This means that whoever you are, you can always count on us to make you feel welcome, supported and valued as part of our team.Please take a look at our current vacancies and see if we’ve got the ideal opportunity for you. Click here for more information

  • Halfords

    What really makes us the UK leader? Our extensive range of products? Our commitment to exemplary service? Our role as super specialists? Or the people who bring all of these things to life every day?
    Every Halfords colleague, whether on the shop floor, in an Autocentre, driving a Mobile Expert van or working behind the scenes, shares our vision and values. Click here to find out what careers opportunites we have available.

  • Tony Gee

    At Tony Gee we’ll invest in you, so you can invest in a future worth building on. School leavers, graduates, career professionals and leaders – engineer an impactful career with us. Find out more here

  • Weightmans

    Work for Weightmans
    Our culture truly sets us apart from our competitors.. Have a look at our opportunities here

learnliveuk.com is operated by Learn Live Limited registered in England under company number 08812253, whose registered address is Eaton Ave, Matrix Park, Buckshaw Village, Chorley, PR7 7NA

Email Us






    FAQs

    Contact Us






      Help

      For best results please use Google Chrome on a PC/Laptop or Safari/Firefox on a tablet device.

      If you have any technical difficulties please email [email protected] or call the Learn Live team on 01257 446010

      Terms & conditions

      You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at [email protected]. We will treat your information with respect. For more information about our privacy practices please visit our website. By clicking below, you agree that we may process your information in accordance with these terms.

      Privacy Policy

      I have previously registered.


      I need to register.
      '.subscribe_register_text().'


      YES, IT'S FREE






        [anr_nocaptcha g-recaptcha-response]