Pelican Business Services is based just south of Bristol and provides award-winning customer service on behalf of Wessex and Bristol Water, employing 350 people. We deal with almost one million calls, emails and live chats every year so it’s safe to say we are popular! The type of contact we handle ranges from customers moving home, changing personal details or querying their bills. We also offer a range of additional services to support our more vulnerable customers. Our focus is creating a memorable experience for all the right reasons and ensuring we deliver great service.
Our inbound contact centre is the heart of our business and the first point of contact for many of our customers, so you will be responsible for delivering a first-class experience. Our department is an exhilarating and fast paced environment where you will be answering an average of 50-60 calls a day. Initially your focus will be our inbound telephone contacts but at Pelican we strive to create multiskilled experts that can communicate with our customers on many channels such as emails and live chat. Our full-time roles can be 37 or 40 hours – it’s your choice. You will be working a rolling shift pattern between our opening hours of 8am and 8pm Monday to Friday, 8am to 2pm on Saturdays (no bank holiday working here!).
Are you interested in this role? If you are then click here and apply now!