Virgin Atlantic is still proudly flying, creating the same fabulous flight experience we’re famous for, and we’re busily laying the foundations for a profitable future. We know that the right people are key to creating success – so we’re looking for someone brilliant to join our team and help us achieve our vision. Perhaps that’s you? We’d love to find out.
Day to day roles;
- Build and maintain core datasets and reports needed for Loyalty and CJR management information across products, programmes, and metals, and present them in a self-service / dashboard style format
- Work with Finance to produce accurate and insightful P&L reporting as well as partnerships reporting to support partner managers and commercial performance managers in decision making
- Lead work on forecasting, budget and target setting for the loyalty and Customer Journeys and Reward team, both during budget/reforecast cycles, but also as part of ongoing “drumbeat” to monitor and deliver commercial performance.
- Create insights to support the sizing and prioritization of roadmap items in the CJR Digital First strategy looking at the customer behaviour through the end to end journey