Hospitality Host

We currently have an exciting opportunity to join our Hospitality Team here at London Stansted Airport. We operate the unique brand – Escape Lounge where passengers can relax and enjoy our hospitality service before they board their flights.

We pride ourselves on giving our guests a first-class experience and we are now seeking customer focused individuals to join our team.

Meet some of the team by clicking here

Principal Accountabilities:

Provide a meet and greet service to users of the Lounges, dealing courteously and efficiently to ensure a world class level of customer service

Ensure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations, carrying out the required Daily, Weekly and Monthly standards check. Deal with and report on any discrepancies, together with recommendations for solution.

Ensure accurate records are maintained of all Lounge customers including consolidators, direct bookings and airline customers. Maintain a database of all bookings. Update and suggest improvements to the computer records to encompass new and extended business

Take monies (credit/debit cards and cash) for direct bookings either by telephone or on the day of travel and reconcile all monies taken.

Prepare and serve alcoholic and non-alcoholic beverages in according to the product directions and in accordance with the alcohol licence.

Assist with clearing and organising the lounge ensuring a high standard of hygiene in the preparation, service and guest areas.

Maintain stock levels, date and rotation and replenish food and beverage buffet service in the lounge.

To dispose of waste, including recycling, in the appropriate manner and if required to remove it to the designated location.

Provide assisted service to guests during their stay with business services including fax, computer access and printing. Perform ‘back of house’ duties when catering staff members are not present or are busy. Back of house include but are not limited to, restocking of food & beverages in the lounges, clearing tables, loading/unloading the dishwasher, rotating stock, and keeping the kitchen and lounges clean and tidy

To work flexibly to the rota, typically shifts are confirmed at least two weeks in advance.

Knowledge, Experience and Skills:

A solid background in hospitality and service sectors, with a proven track record of high-end delivery
A team player with an absolute first-class approach to customer service
Experienced in and with demonstrable examples of flexibility across long trading days
Numerical and analytical skills to process and interrogate data in order to provide performance information to deliver on budgets
Computer literate on mainstream PC applications including Microsoft office
Experience of working on own initiative, capable of building solid and beneficial relationships both internally and externally
Experience of working in a similar hospitality/lounge setting would be beneficial
Willing to work on a flexible basis as the hours of operation for the Lounge are 03.30am – 9.30pm.

Please note you must be a minimum of 18 years old to comply with our alcohol service policy.

You will be required to work a range of shifts. Early shifts can start as early as 3.30am and late shifts can finish as late as 10.00pm. Our Lounges are open 7 days a week.