Customer Service Advisor @ Santander
Santander is all about providing our customers with an experience that’s second to none. Within the Specialist Contact Centre, we pride ourselves on delivering an excellent standard of service to customers calling about their Mortgage or Loan.
What you’ll be doing
- Servicing inbound calls from customers, brokers, solicitors and 3rd parties, either through personal ownership or by liaising with other areas
- Using various systems to ensure all queries raised are fully answered, ensuring the account is accurately updated
- Performing high value financial transactions on customers’ accounts
- Achieving key performance indicators based on customer satisfaction and service whilst still achieving a set average call handling time
- Displaying Santander’s 9 behaviours in conjunction with our Mortgage Centre of Excellence ethos